Please do no expect us to know the size you need or how you were fitted. There are no standard size, and each piercing is personal and different.
If you are unsure about your size or unsure if something will fit right, please first see our Sizing Guide ( https://faq.rebelbod.com/kb/sizing ) and try out various measurements first before purchase.
This printable gauge size chart in Adobe Acrobat pdf format can be used to approximate size once printed. You can also use a ruler for length measurements.
Length for plugs and tunnel are for the wearable surface (saddle), and does not include the flares.
If you need to, you can also try on something by purchasing a low cost item such as a retainer, but keep in mind that you can't return the item you tried.
You can also go to your piercing specialist to get measured and ask for your size.
Keep in mind that if something appears too large or too small to you, that is your personal preference, and it's not an issue with the size of the item. Only you can determine exactly what you prefer.
Body jewelry are delicate products and it is your responsibility to handle with care. Some jewelry comes in single pieces and some comes in a pair. It is your responsibility to read carefully when you order. Some jewelry such as colored titanium and rose gold have special properties and require more care. For more info - please see our Jewelry Guide ( https://faq.rebelbod.com/kb/jewelry ).
The natural properties and composition of natural stone and materials define the unique beauty of each piece. Product images may show differences to the actual stone in color, shade, veining, color concentration, appearance and texture. Such naturally occurring variations are to be expected in stone and are not considered defects.
Everyone is different and some people have strong reactions to certain materials or alloy composition or elements or has body chemistry or expose materials to environments that trigger reactions to both the person and the jewelry. That does not mean there is an issue with the product. We do not offer refunds or returns for this reason.
Product images may also vary and be different than the actual product received. There can be many factors, such as natural material variations, production lot and variations of your viewing device. That does not mean there is an issue with the product.
Order / Shipment in transit is not eligible for cancellation, refund or credit. Customer must wait for delivery to complete before requesting return / exchange.
There is no warranty on color (as far as how it will last), color changes, or stones / gems coming out. We do not offer returns or exchanges on used items. Please see our Jewelry Guide on how to care for jewelry - ( https://faq.rebelbod.com/kb/jewelry )
Returned items need to be in their original condition without signs of wear, damage, or alteration.
Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be credited or refunded.
Change or Cancel an Order :
Return-eligible items are accepted within 30 days of delivery of product as determined by the shipment tracking status.
Claims of damaged, defective or faulty product (resulting from shipping or manufacturing) or wrong item received (incorrect item that's different than what was ordered) must be made within 5 days of delivery of product. We will send a replacement and/or exchange. If we do not have the item in stock, we will issue a store credit or refund.
Please first contact our support and provide your order number, pictures clearly showing the problem and include the product label that's on the product packaging.
It is the customer's responsibility for the care and handling of the products once delivered. Rebel Bod is not responsible for loss or damages resulting from wear and handling by the customer.
Rebel Bod is not responsible for sizing compatibility for the customer. It is the responsibility of the customer to know the correct size needed. Incompatible size is not a faulty product. Please do no expect us to know the size you need.
Replacements for faulty or damaged items are only for same item/same size and will be evaluated on a case by case basis. You will need to first contact our support and provide pictures clearly showing the problem. Claims of damage or faulty product must be made within 5 business days of receipt of product.
ITEMS THAT ARE BIO-INCOMPATIBILITY OR DAMAGED FROM WEAR OR MISHANDLING ARE NOT RETURNABLE. Rebel Bod is not responsible for how products are used or compatibility or bio-compatibility to the customer or the environment compatibility.
*** To be eligible for return, your item must be unused and in the same condition that you received it in its original unopened condition. It must also be in the original sealed product packaging with the original seal and/or TAMPER SEAL on the product packaging untouched. ***
Several types of goods are not eligible for returns. For sanitary and health reasons, WE DO NOT ACCEPT WORN/USED OR UNSEALED JEWELRY, TOOLS AND ACCESSORIES FOR RETURNS OR EXCHANGES. THIS IS TO PROTECT OUR CUSTOMERS AND OUR STAFF. ALL RETURNED BODY JEWELRY, TOOLS AND ACCESSORIES MUST BE IN ITS OWN ORIGINAL UNOPENED SEALED PACKAGING. Free or promotional items are also not acceptable.
Items that are claimed to be sent wrong or wrong color or wrong size or defective or faulty will be checked, and the appropriate return fee will be charged if items were correct. Items that are deliberately damaged will void the return. Items that are substituted and claimed as wrongly sent or defective will void the return.
*** ANY PRODUCTS RETURNED WITHOUT RETURN AUTHORIZATION OR INELIGIBLE FOR RETURN OR DECEPTIVE/FRAUDULENT RETURNS WILL BE DISPOSED AND INELIGIBLE FOR FURTHER RETURN PROCESSING. We will NOT notify nor provide update or reasons on such returns. ***
Depending on the issue, we may contact you for further clarification regarding your return before approval. Once your return request is approved, you will receive a return shipping label.
International purchases are final. We do not accept returns on international orders and shipments.
A store credit in the form of a digital gift card will be issued once we have received, inspected and approved your returned items. Any returned items found to be not as described by you in the return request will be rejected and disposed without further processing of return. If the item returned is inspected and acceptable, then your store credit will be processed. Store credit will be issued and emailed to you.
Only the items specified in the original return request and confirmed by Rebel Bod will be processed. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be processed and will be disposed.
Any items that are damaged when we receive them are not eligible for return processing. Store credits do not include any order shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be in the amount of the Product price paid after any discount, less original shipping charges and return label fee.
Late returns :
Any item returned after 30 days from order date is not eligible for refund or credit.
If you are returning an item that was backordered and or delayed shipping/delivery and encounter issues with creating a return request, please contact our support for assistance.
Need to make an exchange? No problem! Simply place a new order for the item you want and return your original item.
Sale items (if applicable) :
Only regular priced items may be returned, sale items cannot be returned.