Returns, Exchanges & Cancellations

General Policy:

• To process a return or exchange, you must use our online Return app. Do not send items back without using the app first.  Our Return app will provide a RMA number (Return Merchandise Authorization number) for tracking and return shipping instructions.

• You will need your order number and the shipping zip code or email address, or phone number used for the order when requesting a RMA.

• Please Inspect Products Carefully Before Unsealing The Product Packaging.

Returns:

• You have 30 days from the order delivery date to request a return for a refund or store credit. If your item was backordered or had a delayed delivery and you are having trouble creating a return request, please contact our support team for assistance.

• For health, safety and hygienic reasons, some items are not eligible for returns. We CANNOT accept returns or exchanges for any worn, used, or unsealed body jewelry, piercing tools, or accessories.

  To protect our customers and staff, all returned items in these categories must be in their original, unopened, sealed packaging.

  Additionally, free or promotional items are final sale and cannot be returned.

• Returned items must be in their original unaltered condition in original sealed product packaging, free of wear, damage, or alterations.

• Items in Transit: Orders that have already been shipped are not eligible for cancellation, refund, or credit. You must wait for the delivery to be completed before you can request a return.

• Shipping Fees: If you paid for a shipping method other than free shipping, the original shipping fee will not be refunded.

• Store credits are for the product price paid (after discounts) and do not include original shipping or handling charges, except in cases of faulty or damaged items.

• International purchases are final and are not eligible for returns.

Exchanges:

• To make an exchange, you must place a new order for the desired item.

• The original item must then be returned using the Return app.

Damaged, Defective, or Incorrect Items:

• Claims for damaged, defective, faulty products, missing parts, or incorrect items must be made within 5 business days of receiving the product.

• You must contact support with your order number, clear pictures of the problem, and a photo of the product label on the packaging.

• Remediation will be determined by Rebel Bod and may include a refund, store credit, replacement, or exchange.

• If a product is found not to be faulty, the appropriate return fee will be charged.

• Deliberately damaged items or substituted items will void the return.

• Replacements for faulty or damaged items are for the same item/same size and are evaluated on a case-by-case basis. If the item is out of stock, a store credit or refund will be issued.

Order Cancellations & Changes:

• Orders that are in process or already in transit cannot be cancelled, refunded, or credited. You must wait for delivery to be completed before requesting a return.

• Order changes (e.g., to an item or quantity) can be requested but are not guaranteed, as orders are shipped as quickly as possible.

• If a change results in a price difference, an invoice will be sent for any additional payment required, or a refund will be issued for a credit.

• Changes and Cancellations are not guaranteed. It's crucial to double-check your order details and shipping information before placing your order, as we process orders as quickly as possible.

• Contact Us Immediately: If you need to change or cancel your order, please contact us as soon as possible with your order number and the details of the changes needed.

• Changes to Items: If you need to change an item or quantity, we may be able to help. Any price difference will be either invoiced to you or refunded as a credit. The changed item may ship separately.

• Cancellation Policy: We cannot guarantee a cancellation or any changes once an order has been marked as "being processed" or "shipped." This includes changing your shipping address, adding a coupon, or changing the payment method.

• Shipping Address Changes: Once your order has shipped, you will need to contact the mail carrier directly to change the shipping address.

Refund Processing:

• Once we confirm your order or item has been canceled or refunded, a refund will be issued to your original payment method.

• Please be patient, as it can take 1 to 2 weeks for your credit card company to process the refund and for it to appear on your statement.

If your order cannot be changed or canceled, please refer to our full returns policy and wait for your package to arrive before creating a return request.

Important Notes:

• Products are not eligible for return, exchange, or refund once their sealed product packaging has been opened.

• Products returned without authorization or those found to be ineligible for return (including fraudulent returns) will be disposed of.

• Rebel Bod will not provide free products or compensation for inconvenience.

• There is no warranty on color, color changes, or stones/gems coming loose unless the issue occurred while the product was still in the sealed packaging.

• Used items are not eligible for returns or exchanges.

Important details about store credits:

• Inspection and Approval: We will only process a store credit for items that pass our inspection. If we receive items that are not as described in your return request, they will be rejected and disposed of without further processing.

• Eligible Items: Only the specific items confirmed in your return request will be processed. Any extra items included in the return package—especially those from an order outside the return window—will not be processed and will be disposed of.

• Damaged Items: Items that are damaged when we receive them are not eligible for a return or store credit.

• Credit Amount: Your store credit will be for the amount you paid for the product (after any discounts), minus the original shipping charges and any return label fees. The original shipping or handling charges are not included in the store credit, except in cases where the item was faulty or damaged.

Policy on Unauthorized or Ineligible Returns:

• Any products returned without a valid return authorization, or products found to be ineligible for return or submitted with fraudulent intent, will be immediately disposed of. We will not provide any notification, updates, or reasons for the disposal of such returns. All return processing for these items will be considered void.

Sizing and Fit Guide:

To ensure you get the right fit, we highly recommend you first check our Sizing Guide before making a purchase.

Here are a few things to keep in mind:

• Plugs and Tunnels: The listed length is for the wearable surface (the saddle) and does not include the flares. The default wearable length is 5/16" (8mm) unless noted otherwise.

• Professional Help: The best way to get your size is to visit a piercing specialist and have them measure you.

• Personal Preference: Sizing is highly personal, similar to clothing and shoes. There is no industry standard, and what might seem "too large" or "too small" is a matter of your own preference, not an issue with the item's size. Only you can determine what feels right.

• Trying On: While you can purchase a low-cost item like a retainer to try on a size, remember that used items are not eligible for return.

Product Properties and Care:

• Jewelry items are delicate and require careful handling. Please be sure to read the product descriptions before ordering, as some items are sold as single pieces while others come as a pair.

• Specialty Materials: Some materials, such as plated steel and rose gold, require special care due to their unique properties. For more information on how to care for your jewelry, please refer to our Jewelry Care FAQ.

Important Disclaimers:

Rebel Bod is not responsible for how products are used or for their compatibility with an individual's body or environment. Items that become damaged from wear, mishandling, or exposure to certain elements are not considered faulty or defective and are not eligible for return.

Here are some common issues that are not covered and do not qualify for a return or replacement:

• Discoloration: This is typically caused by chemical reactions, not a manufacturing defect.

• Stripped Threads: This is caused by overtightening and is not a manufacturing defect.

• Damage from Improper Wear: This includes sleeping, bathing, clothing obstructions, or snagging on hair and clothes.

• Cracked Acrylic: Using alcohol or other solvents to clean acrylic jewelry will cause it to crack or shatter.

• Loose Gems: Using harsh chemicals, including alcohol, can dissolve the adhesive used to mount gems or stones.

Please note:

• There is no warranty on color or how long it will last, or on stones/gems coming loose, unless the issue occurred while the product was still in its sealed packaging.

• Natural Stone Variations: Natural stones have unique properties. Variations in color, shade, and texture are to be expected and are not considered defects.

• Product Image Differences: Due to factors like natural material variations or your viewing device, the product you receive may look slightly different from the image. This is not a product issue.

• Personal Reactions: We do not offer refunds or returns for reactions to certain materials or alloys. Each individual's body chemistry is different, and a reaction does not mean there is an issue with the product itself.

For more information on how to care for your jewelry, please refer to our Jewelry Care FAQ.