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Returns & Exchanges

If you are unsure about your size or unsure if something will fit right, please first see our Sizing Guide and try out various measurements first before purchase. 

This printable gauge size chart  in Adobe Acrobat pdf format can be used to approximate size once printed.  You can also use a ruler for length measurements.

If you need to, you can also try on something by purchasing a low cost item such as a retainer, but keep in mind that you can't return the item you tried.

You can also go to your piercing specialist or your local piercing specialist and ask for your size.

Keep in mind that if something appears too large or too small to you, that is your personal preference, and it's not an issue with the size of the item.  Only you can determine exactly what you prefer.

Body jewelry are delicate products and it is your responsibility to handle with care.  Some jewelry comes in single pieces and some comes in a pair.  It is your responsibility to read carefully when you order.  Some jewelry such as colored titanium and rose gold have special properties and require more care.  For more info - please see our Jewelry Guide

The natural properties and composition of natural stone and materials define the unique beauty of each piece. Product images may show differences to the actual stone in color, shade, veining, color concentration, appearance and texture.  Such naturally occurring variations are to be expected in stone and are not considered defects.

Product images may also vary and be different than the actual product received.  There can be many factors, such as natural material variations, production lot and variations of your viewing device.  That does not mean there is an issue with the product.

 

Returns
Returns on items eligible for returns are accepted within 30 days of order date.

To get started, just visit our RETURN CENTER and enter the email address and order number associated with your purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it in its original unopened condition. It must also be in the original packaging.

Several types of goods are not eligible for returns. For sanitary and health reasons, WE DO NOT ACCEPT WORN/USED JEWELRY FOR RETURNS OR EXCHANGES.  ALL RETURNED BODY JEWELRY, TOOLS AND ACCESSORIES MUST BE IN ITS OWN ORIGINAL UNOPENED SEALED PACKAGING.  Free or promotional items are also not acceptable.

Any products returned without Return Authorization or ineligible for return or deceptive/attempted fraudulent returns will be disposed and ineligible for further return processing.  We will NOT notify nor provide update or reasons on such returns.

International purchases are final.  We do not accept returns on international orders and shipments.

A store credit in the form of a digital gift card will be issued once we have received, inspected and approved your returned items. Any returned items found to be not as described by you in the return request will be rejected and disposed without further processing of return. If the item returned is inspected and acceptable, then your store credit will be processed.  Store credit will be issued and emailed to you.

Only the items specified in the original return request and confirmed by Rebel Bod will be processed. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be processed and will be disposed.  

Any items that are damaged when we receive them are not eligible for return processing.  Store credits do not include any order shipping or handling charges, except in the case of faulty or damaged items.  Your store credit will be in the amount of the Product price paid after any discount, less original shipping charges and return label fee. 

Replacements for faulty or damaged items are only for same item/same size and will be evaluated on a case by case basis.  You will need to first contact our support and provide pictures clearly showing the problem.  Claims of damage or faulty product must be made within 5 business days of receipt of product.

Late returns

Any item returned after 30 days from order date is not eligible for refund or credit.

Sale items (if applicable)

Only regular priced items may be returned, sale items cannot be returned.

Exchanges

Need to make an exchange? No problem! Simply place a new order for the item you want and return your original item. 

 

Please visit our RETURN CENTER to return the original item, and go to rebelbod.com to purchase the correct item in a new order.